REMARKABLE WINES - TERMS AND CONDITIONS

By searching on the Website and purchasing products over the Website you accept, and agree to be bound by, these terms and conditions. Remarkable Wines may amend these terms and conditions at any time by posting amended or replacement terms and conditions on the Website.

Privacy
Remarkable Wines believes in protecting the privacy of customers and does not sell or rent your personal information to third parties. Customers who ask to join the Remarkable Wines mailing list will have their details added to the Remarkable Wines customer database. Those who elect not to join will not be contacted by Remarkable Wines, other than is necessary in the completion of the purchasing process.

Our website’s Mailing List registration form requires you to provide us contact and other information. We also keep the purchasing histories of our Mailing List customers and may at times use them to offer our own special deals.

Personal information collected from customers is retained by Remarkable Wines in its database at its premises at 264 Cairnmuir Road, Bannockburn, R.D. 2 Cromwell. You have the right to access your own personal information and to correct or delete any personal information from the database by emailing us

Sale of Liquor Act
Remarkable Wines is the holder of an ‘off licence’ as defined in the Sale of Liquor Act, and as such is legally authorised to promote and deliver wine for sale by mail order.

Please Note: It is illegal for us to sell liquor to anyone under the age of 18. It is illegal to buy liquor when under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.

Delivery Policy
Website orders will only be delivered within New Zealand. Wine will be dispatched within two working days of credit card funds being authorised, internet banking payment being made or cheques being cleared. Delivery is via courier and may take up to a further four working days to arrive. Remarkable Wines cannot guarantee the precise date and time of delivery. Signature on delivery is required unless permission to leave is given at the time the order is placed.

Export restrictions
For international shipping information contact us

Returns and Refunds Policy
All claims for non-delivery, short delivery or damage should be made as soon as possible by telephone or email. Every effort is made to ensure the wine you order from Remarkable Wines reaches you in top condition. If you are not happy with the product, please contact us before returning any goods. Any wine you return must be packaged carefully to avoid damage in transit. Faulty product will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.

Description of Wines
We aim to provide as accurate a description of our wines as possible, but your personal perception may vary from our description.

Availability of Product
The website will show the full range of Remarkable Wines products available, but the customer acknowledges that there may be limited availability. Remarkable Wines will advise the customer of its inability to fulfil a customer’s order as soon as reasonably possible.

Payment Policy
Payment can be by credit card as per the online order form, by internet banking or by cheque or credit card accompanying a paper order form. All prices are in New Zealand dollars, inclusive of GST at 15%. Every purchase is subject to the laws of New Zealand.

Credit Card Security
Remarkable Wines strive protect the security of customers’ personal information, including credit card information. Customers’ credit card details do not get processed or transmitted through or via the Remarkable Wines website; all transactions are processed through a secure payment service provider.

Password control
Customers are responsible for all actions taken with their user name, email address and password. Remarkable Wines recommends that customers do not divulge their password to any third parties. If a customer elects to share his/her user name, email address and password or any other information with third parties, the customer is responsible for all actions taken with this information. Forgotten password emails will be sent to the customer’s email address, and it is the customer’s responsibility to protect this email account.

Remarkable Wines Contact details

264 Cairnmuir Road,
Bannockburn
Cromwell 9384
New Zealand
Phone: +64 3 445 4548
Email: richard@remarkablewines.co.nz